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[this blog left intentionally ugly]

Monday, August 02, 2010

ISP bullshittery

Back in 1999-2000 or so I got my first 56k ISP account with a local company called MNInter.Net.  Eventually I graduated to DSL.  Then the company got sold.
Then it got sold again.
And again.
And again.
And again.

And then today I get a call from whoever last bought our account saying that they turned our Internet connection off because they received a notice from the Entertainment Software Association that claimed that we had pirated software.

...which is funny because the only thing I have torrented in the past year is Ubuntu.  You know, Linux.  Freeware Linux.

Fuck you, USFamily.Net.  Fuck you right in the teeth.  Fuck your spammy-looking homepage.  Fuck your rude customer service rep.  Fuck your jumping to conclusions and fuck your false accusations.

And also, fuck the Entertainment Software Association and your phone guy who didn't want to believe that wardriving is a real thing or that perhaps one of our neighbors was using our wifi while I didn't have our router locked down (while setting up the PS3 on the network), or even when it was (it's really not that hard to hack a router).

I'm going with ipHouse, a local company just around the corner from me at work and the only ISP in town that has a favorable review on Yelp.


Dez said...

Apparently they're going to tell your mother too...

From their Service contract page... read the last sentence:

Civil Discourse

Any individual unable to maintain a civil communication or demeanor when in contact with USFamily.Net is asked to please take their business elsewhere. Any uncivil or obnoxious behaviors towards USFamily.Net employees can and most likely will result in immediate disconnection. Our support department is happy to attempt to help solve any technical or billing issues however USFamily.Net employees are not paid or trained to deal with difficult people, are not responsible for your behavior, equipment, telephone system connections, or failure to read and understand this contract, the priority system or the differences in our plan offerings including Unlimited (inexpensive shared) versus Dedicated (expensive always on) services. Employees are authorized to disconnect or ignore support calls or e-mails containing profanity or other uncivil communications or behaviors. We reserve the right to tell your mother.

Good riddance, I say. Submit this to or consumerist... I'm sure they'd have a field day.

PikaPikaChick said...

Hahaha! That's comedy gold, especially considering I never actually consented to anything because my account was sold out from under me.

I think I'm going to give some money to the EFF this month.

Spectere said...

Congratulations, you're on Techdirt! :)

PikaPikaChick said...

Haha! Awesome, thanks Dez. ^_^